SAP acquires software from German company Datango

SAP wants to help cut support costs by providing better training and tools

SAP has acquired software from Datango that will allow it to add multilingual online help and training materials to enterprise software applications.

The move will broaden SAP's software training portfolio and could help its customers cut support costs through improved user training.

The Datango software makes it easier for enterprises to create documentation, classroom training presentations, e-learning materials and online help, which can then be translated into more than 40 languages at the click of a button, according to Datango's website.

A typical Datango training session might introduce users to a new application with a demo to explain its features, then allow them to practice what they saw in a simulated environment before performing specific tasks in the simulated environment with direct feedback. Datango's software can also show users the correct operating steps in a separate window that runs on top of the live system and add context-sensitive information to help users.

The end result should be fewer support calls and less time spent correcting errors, according to Datango.

SAP isn't providing much information on how it will use Datango's software, saying only that the two companies will capitalize on a trend toward creating applications with self-help and auto-teaching functions, it said.

SAP said it had acquired software and related assets from Datango, but didn't say whether any Datango employees are covered by the deal. The transaction, for an undisclosed sum, is scheduled to close by the end of March.

Datango was founded in 1999 and is headquartered in Berlin. It and SAP are not strangers: Datango's software has been deployed as part of SAP's software-as-a-service suite Business ByDesign.

Send news tips and comments to mikael_ricknas@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mikael Ricknäs

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?