Microsoft teams up with 24/7 for customer service software

The companies will integrate their customer service technologies and do joint research and development

Microsoft has entered into a broad partnership with customer-service software provider 24/7 that the companies expect will yield a superior cloud-based platform that large companies can use to better address their customers' needs.

As part of the deal, 24/7 will get access to Microsoft's TellMe speech-recognition and interactive self-service software, which will get integrated into 24/7's Predictive Experience products, such as Px Online for Web self-service customer attention, the Px Speech voice-based customer service tool and Px Mobile for mobile-device-based support.

The companies will also do joint research and development focused on TellMe speech and natural language technology. 24/7 will integrate its products with Microsoft wares like Windows Phone, the Bing search engine and the Dynamics CRM applications.

Microsoft has also agreed to take an equity stake in 24/7. The companies have also entered into what they call a "shared technology road map" and long-term intellectual-property licensing agreement for speech-related technologies.

"We're combining these technologies and, most importantly, building a single, large-scale cloud services platform," said Zig Serafin, general manager of Microsoft's Online Services Division.

The companies are already working with customers like Avis and United Airlines to provide customer service software that lets them offer customer support across a variety of devices, like phones, websites and mobile devices, and basing it on an analysis of varied historical data collected and stored for each customer.

Juan Carlos Perez covers search, social media, online advertising, e-commerce, web application development, enterprise cloud collaboration suites and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?