HP assigns dedicated tech support for Elite PCs

Hewlett-Packard expands support options for premium Elite laptops, desktops and workstations

Hewlett-Packard has expanded technology support options for its premium Elite PC customers, who will now be able to select a single tech support person to deal with over the life of a PC, the company said on Wednesday.

Under the new support plan, customers can get a single number and single point of contact for quick PC support. Business customers can schedule support calls at the time of their choice.

Other options include prioritized support and PC set-up options. The support plans extend to remote and cloud-based PC support.

This is an interesting step ahead for HP, which is trying to win back the confidence of its PC customers after a tough 2011. HP last year decided to sell or spin off its PC division, only to change course and retain it.

Tech support comes standard with every purchase of an Elite PC and is also available for existing Elite PC users. Elite laptops, desktops and workstations are generally targeted at business users and are generally priced higher than consumer laptops. The company also sells business PCs such as Folio and ProBook laptops, but the support options are not available for those laptops.

The company also said it would roll out additional support options in the coming months.

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