Nokia answers Lumia 900 user complaints with software update, bill credit

The credit effectively means anyone on the fence about trying out the Windows Phone platform can essentially get on board for free

Smartphone maker Nokia has issued a software update to resolve data connection problems reported by users of the new Lumia 900 and it is offering a $100 AT&T bill credit to anyone who currently owns the handset or buys it before April 21.

The company, which describes the credit as a "gesture of goodwill," quickly acknowledged the problem with the phone when users began complaining about losing their data connections shortly after the device hit U.S. store shelves earlier this month.

The credit effectively means anyone who was on the fence about whether to try out the Windows Phone platform can essentially get on board for free if they buy one before the offer runs out. That's because AT&T is selling the Lumia 900 for $100 with a two-year contract.

Users -- many of whom never experienced a problem after buying the phone -- are applauding Nokia, Microsoft and AT&T for how swiftly the companies handled the data connection problem, as well as how well customers have been treated.

And even though the Windows Phone operating system only holds a small fraction of the market compared with Google's Android and Apple's iOS, it can't be denied that many who use it, love it.

Forrester analyst Sarah Rotman Epps recently wrote in a blog, "I will say it loud and say it proud: I love my Windows Phone."

The developments show that sometimes being the underdog means you have to go all-out to win customer loyalty. Only time will tell if Windows Phone adoption ramps up as a result.

In the meantime, Nokia says if you have already purchased a Lumia 900, you have two options. You can either use Zune to update your phone with the new security update, or exchange your phone for a new one at any AT&T story until April 21.

Follow Christina on Twitter and Google+ for even more tech news and commentary and follow Today@PCWorld on Twitter, too.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Christina DesMarais

PC World (US online)
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?