Salesforce.com hit yet again by performance issues

The cloud vendor's email services are experiencing "performance degradation" worldwide

Salesforce.com was hit by another in a string of performance problems on Wednesday, with the issues this time centered on its email services.

The cloud CRM (customer relationship management) application vendor's system status site first noted a "performance degradation" with the email services at 2:18 AM PDT. Further updates were issued approximately every half-hour, stating that teams were working to fix the problem.

Those activities were ongoing as of 5:30 AM PDT, according to another update. Customers "may experience slowness with email services," according to the message.

The email problems don't appear to be as serious as other recent system issues at Salesforce.com. In July, Salesforce.com experienced a second major outage in as many weeks, with a number of application instances going down.

Prior to that in late June, a partial outage occurred following what Salesforce.com described as a fault in its storage tier.

Wednesday's email problems aren't necessarily cause for panic, according to one observer.

"This becomes an issue when clients are about to kick off an email campaign or align their sales activities with these email services," said analyst Ray Wang, CEO of Constellation Research, via email. "Degradation for the past five hours is something to monitor but [customers should] not be too worried yet."

However, "if this continues into the peak business hours of 9 am PT to 2 am PT, we'll have to start digging deeper into which services, which processes, and what nodes," Wang added.

In any event, customers should appreciate the transparency provided by Salesforce.com's frequent system status updates, according to Wang.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?