Salesforce.com hit yet again by performance issues

The cloud vendor's email services are experiencing "performance degradation" worldwide

Salesforce.com was hit by another in a string of performance problems on Wednesday, with the issues this time centered on its email services.

The cloud CRM (customer relationship management) application vendor's system status site first noted a "performance degradation" with the email services at 2:18 AM PDT. Further updates were issued approximately every half-hour, stating that teams were working to fix the problem.

Those activities were ongoing as of 5:30 AM PDT, according to another update. Customers "may experience slowness with email services," according to the message.

The email problems don't appear to be as serious as other recent system issues at Salesforce.com. In July, Salesforce.com experienced a second major outage in as many weeks, with a number of application instances going down.

Prior to that in late June, a partial outage occurred following what Salesforce.com described as a fault in its storage tier.

Wednesday's email problems aren't necessarily cause for panic, according to one observer.

"This becomes an issue when clients are about to kick off an email campaign or align their sales activities with these email services," said analyst Ray Wang, CEO of Constellation Research, via email. "Degradation for the past five hours is something to monitor but [customers should] not be too worried yet."

However, "if this continues into the peak business hours of 9 am PT to 2 am PT, we'll have to start digging deeper into which services, which processes, and what nodes," Wang added.

In any event, customers should appreciate the transparency provided by Salesforce.com's frequent system status updates, according to Wang.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?