Citrix acquires Beetil to boost remote support service

The future integration of Beetil's application will help GoToAssist users with incident tracking

Citrix Systems has acquired New Zealand-based company Beetil, in an effort to expand the capabilities of its remote support offering GoToAssist, the company said on Monday.

As a result of the acquisition, Citrix will be able to offer remote support, monitoring and, with the help of Beetil, service desk management with GoToAssist, the company said.

Beetil's software-as-a-service application is based on the ITIL (Information Technology Infrastructure Library) framework and covers incident, problem, change, release and configuration management tracking.

Users of the application can log incidents that need to be resolved and prioritize them depending on how soon they need to be resolved according to the service-level agreement. It also alerts users to incidents and problems it has seen before, and links to information that will help solve them. This allows IT staff to save time by not having to re-invent the wheel, according to Beetil.

Citrix didn't say when Beetil's application will become an integrated part of GoToAssist.

The growing number of mobile devices is putting increased pressure on IT departments to offer support both on and off company networks, according to Citrix. Today, GoToAssist can be used to fix issues on PCs, Macs, iPhones, iPads and Android-based devices remotely.

A recent upgrade of GoToAssist allows IT staff to deliver support directly from their Android-based smartphone or tablet. It was already possible to do the same using an Apple iPhone or iPad, according to Citrix. The upgrade also included French and German versions and session recording.

For existing Beetil customers there is no need to worry, according to a Beetil blog post. The company assures they won't be affected by the acquisition and its existing pricing will remain unchanged. Today Beetil charges US$39 per user per month for the first five users, according to its website.

Further development of the product will also continue unabated, the blog post said.

Financial terms of the acquisition were not disclosed, but the Beetil team will join Citrix's organization immediately. Dan Lee, founder and CEO of Beetil, will report to Elizabeth Cholawsky, general manager of the IT Support business unit at Citrix.

Send news tips and comments to mikael_ricknas@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mikael Ricknäs

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?