Twitter error leads to reset passwords, confusion among users

An administrative error, not a wide-scale compromise, caused Twitter to reset passwords, the company stated

Because of an administrative error, Twitter inadvertently reset the passwords for an undetermined portion of its user base.

A compromised account prompted Twitter to change a certain number of passwords, though the company accidentally reset the passwords to a larger number of users than it needed to, according to a statement the company issued Thursday on its status page. A company spokeswoman declined to provide additional information about the situation.

"In this case, we unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised," the statement read. Twitter provided no details as to how many of its 500 million users were required to reset their passwords.

Email from Twitter was sent to some users early Thursday morning, Eastern Time. "Twitter believes that your account may have been compromised by a website or service not associated with Twitter. We've reset your password to prevent others from accessing your account," the email read.

The notice left many users perplexed as to if it was a real request, or a forgery from online tricksters. Initially, Twitter offered no additional information on its status page or company blog about the email and what prompted it. A Twitter representative offered no additional information beyond an update posted late morning EST on its status page.

The email provided a link to an SSL (Secure Socket Layer) password reset page on Twitter, as well as to a page where users could check what third-party applications have access to their Twitter accounts. The reset page would not let users reuse their old passwords. Twitter provides access to third-party applications with the permission of its users.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Internet-based applications and servicestwittersocial mediainternet

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Joab Jackson

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?