Salesforce.com 'aggressively investigating' database error

Salesforce.com has long used Oracle under the hood, but is also embracing other database technologies

Salesforce.com is "aggressively investigating" a database software error that led to temporary performance problems in part of its infrastructure.

The performance degradation cropped up early Wednesday in Salesforce.com's NA12 zone and resolved shortly thereafter, according to a notice on the vendor's public system monitoring website.

Technicians determined that "the issue was isolated to a database software error, which caused a portion [of] the NA12 database tier to stop servicing requests," according to the site. "The affected portion of the database tier was temporarily removed from service and normal performance was restored."

Now, Salesforce.com's teams are "aggressively investigating the database software errors with the vendor," the notice adds. While the vendor wasn't named, Salesforce.com has long used Oracle's database as a core part of its infrastructure. Salesforce.com couldn't immediately be reached for comment on Wednesday.

Salesforce.com's system also experienced some database-related performance issues on Tuesday, according to other notices on the Trust site.

One problem concerned "an index creation process which caused resource contention on the NA4 database tier," the site states. Another problem that affected the NA9 database tier cropped up due to "an unexpected fault with our database code," Salesforce.com said.

Both issues were resolved quickly, according to the monitoring site.

There has been speculation Salesforce.com is interested in migrating away from Oracle, either in whole or in part.

The company has certainly made moves that suggest as much. For one thing, it has started contributing to the Apache HBase project. In addition, last year Salesforce.com announced it would hire around 50 people to work on a "huge PostgreSQL project." Salesforce.com's acquisition of Heroku also gave it Postgres-based database technology.

"The time isn't that far out when NoSQL and NewSQL systems will match or surpass Oracle's practical reliability for scale-out applications," said analyst Curt Monash of Monash Research. "They may already beat Oracle on planned downtime. Superiority in unplanned downtime is on its way as well. But for now, Oracle's much greater maturity somewhat outweighs the newer products' simpler architectures."

"Anyhow, it's been obvious for several years that Salesforce.com wants to move away from Oracle, plans to move away from Oracle, and is indeed moving away from Oracle," Monash added. "But it doesn't seem to be in a great hurry to finish the job."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags cloud computingdatabasesinternetOracleSalesforce.comsoftwareapplicationsherokuInternet-based applications and services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Essentials

Mobile

Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?