Vudu video service resets customer passwords after hard drives theft

Vudu said credit card information was not saved in full on the drives

Walmart's video service Vudu has reset its customers' passwords after it found that hard drives were among items stolen from its office.

The hard drives contained customer data including names, email addresses, mailing addresses, phone numbers, account activity, dates of birth, account passwords and the last four digits of some credit card numbers, the company said on Tuesday.

Vudu said it was resetting all passwords and notifying all customers as well as providing them automatic eligibility for identity protection services from AllClear ID, though the passwords were encrypted. The identity protection services started April 9 and will continue for one year from the date of the company's notice to customers.

"We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft," Vudu said. "Therefore, we have reset all customer passwords." It said credit cards were not at risk as the full numbers are not stored on its systems.

The burglary on March 24 has been reported to law enforcement immediately, and the company is cooperating with the investigation, Vudu said. The company did not provide details about the physical break-in, but said it was introducing additional measures to protect against physical theft and increasing password strength requirements. It said it was still in the process of sending emails to customers. Customers were also warned of spam email, including emails asking for personal information, and emails asking the customer to click on links to other websites.

Vudu, a video-on-demand service, was acquired by Walmart in 2010, and operates as a wholly-owned subsidiary from Santa Clara, California.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Internet-based applications and servicessecurityWalMartinternetvideoVudu

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?