What to do if your iPhone won't verify an iOS Software Update

What to do if when you try and install an iOS Software Update your iPhone says you aren't connected to the Internet

What do you do if when you try and install an iOS Software update you get a message that your device has been unable to verify the update?

We encountered this very problem when this morning we attempted to install the latest iOS update.

Actually, we were an update behind -- we still hadn't installed iOS 6.1.3 and the new update was for iOS 6.1.4.

However, when we attempted to install iOS 6.1.3 we got a message saying that it had "Failed verification because you are no longer connected to the internet."

We knew that we were on the internet, we had a full display of Wi-Fi and had just that minute downloaded some emails.

However Software Update was convinced that the internet connection wasn't there, so we took the internet to see what others in the same situation had done.

We quickly found this post on the Apple Forums that outlined a similar issue.

The advice there was to "Double click the home button. Then hold down an icon on the bottom row until the red "close" tags appear. Then close everything by tapping each icon. Then power down the phone, and power back up. Immediately go to settings, software update."

We followed the steps above and this time when our phone tried to complete the install we didn't get a message saying we weren't on the internet, however, as it was already downloaded there was no indication that anything was actually installing.

Of course when we went to Software Update again we knew all was well because there was the iOS 6.1.4 update waiting for us. And that installed without issue.

For all its ease of use, sometimes iOS can be a bit puzzling.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobileAppleiosapplicationstelecommunicationMobile OSes

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Karen Haslam

Macworld U.K.
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?