Skype extends coverage of Manager administration tool

The web-based management tool is now available in over 170 countries

Skype's Web-based management tool Manager for businesses is now available in over 170 countries and for all subscriptions, allowing companies to centrally control their usage of the service.

Using Skype Manager, administrators can create accounts for employees, control their access to features, allocate Skype Credit, Skype Premium and other features, while keeping track of what everyone is spending. Also, if an employee leaves, the company retains control of the account.

Skype has increased its country coverage by allowing administrators to allocate Skype subscriptions from over 170 countries, including recent additions like Brazil, Russia and Mexico, the company said in a blog post. In addition to the geographical expansion, Skype has also made all subscriptions available with the management tool, it said.

Skype subscriptions allow users to make calls to fixed lines and mobile phones for a fixed monthly cost. For example, unlimited calls from the U.K. to the U.S. cost £4.59 (US$7.14) including taxes per month. Using Manager, companies can configure Skype to allow some employees to call the U.S. as much as they like, while others who need to contact clients in Japan can get a subscription for that country.

The Microsoft unit has a fair usage policy that prohibits "using subscriptions for telemarketing or call centre operations" and "regular calls of short duration or calls to multiple numbers in a short period of time."

Skype Manager is a good tool that companies should use, according to Steve Blood, research vice president at Gartner.

"Companies should have a proper support plan in place for Skype, but not many companies do ... You don't really want sales people using their own Skype handle. You want to give them a Skype handle for business, so that when they leave the company it can be retained and passed on to someone else rather than business disappearing to a competitor," Blood said.

Skype has improved the tool, but it hasn't been very well publicized, which in part explains the low usage, according to Blood.

Send news tips and comments to mikael_ricknas@idg.com

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags skypevoiptelecommunicationtelephony

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mikael Ricknäs

IDG News Service
Show Comments

Essentials

Mobile

Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?