Name.com forces customers to reset passwords following security breach

Account passwords and credit card information were encrypted, the company claims

Domain registrar Name.com forced its customers to reset their account passwords on Wednesday following a security breach on the company's servers that might have resulted in customer information being compromised.

Hackers might have gained access to usernames, email addresses, encrypted passwords as well as encrypted credit card information, the company said in an email message sent to customers that was later posted online by users.

The credit card information was encrypted with private keys stored in a separate location that wasn't compromised, Name.com said in the email. The company did not specify the type of encryption used, but referred to it as being "strong."

The alert email instructed recipients to click on a link in order to perform a password reset, a method that was criticized by some users and security researchers, because it resembles that used in phishing attacks.

"The problem with encouraging people to click email-borne links (which could have come from anywhere, or could point to anywhere) for anything relating to logging in or password reset is this: it softens them up to email links that end up at 'enter your password' dialogs," Paul Ducklin, a security researcher with antivirus vendor Sophos, said Wednesday in a blog post. "That plays into the hands of phishers, so please don't do it."

Name.com confirmed the authenticity of the email via its Facebook and Twitter accounts.

"The email you received about the password change is from us and is valid," the company said in a post on Facebook. "We had some hackers go after one of our large commercial clients, and we want to take all the precautions possible. In the email (which if you haven't received you should soon) there is a direct and unique link to change your password."

A hacker group called Hack the Planet (HTP) claimed earlier this week that they compromised Name.com in their attempt to hack into Linode, a virtual private server hosting firm. In a recently published "hacker zine," HTP said that they managed to acquire the domain login for Linode, as well as for Stack Overflow, DeviantArt and others from Name.com.

Name.com did not immediately respond to an inquiry seeking confirmation of HTP's claims and other information about the attack.

Linode disclosed back in April that its management servers and customer database were compromised and said at the time that HTP claimed responsibility for the attack. However, that security breach was the result a zero-day -- previously unknown -- vulnerability in Adobe's ColdFusion application server software, which HTP confirmed to have exploited in order to hack into Linode's servers.

HTP said that it managed to also compromise additional domain registrars, including Xinnet, MelbourneIT, and Moniker, which allegedly gave them access to around 5.5 million domain names.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags privacysophosonline safetyAccess control and authenticationName.comLinode

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Lucian Constantin

Lucian Constantin

IDG News Service
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Cygnett 2500 ChargeUp Pocket Lightning Portable Power Bank

Learn more >

Mobile

Exec

Budget

TerraCycle Zero Waste Box Pens and Markers Small

Learn more >

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?