Apple probes iPhone 5-related death in China

Investigating report of woman killed when she answered her iPhone while it was charging

Apple promised to investigate a report that a young Chinese woman was electrocuted when she answered her iPhone 5 while it was plugged into its charger, according to Reuters.

In an email sent to the news service, Apple said it was "deeply saddened" by the accident, offered its condolences to the 23-year-old Ma Ailun's family and pledged to look into the incident.

"We will fully investigate and cooperate with authorities in this matter," Apple told Reuters.

Apple did not immediately reply to a request for confirmation of its statement to Reuters.

According to a Sunday report by the Xinhau News Agency, the Chinese government's official press arm, Ma's sister turned to Sina Weibo, China's most popular micro-blogging service, to claim that Ma was electrocuted while trying to answer a call on her iPhone when the device was connected to its charger.

"(I) hope that Apple Inc. can give us an explanation," Ma's sister wrote, said Xinhau. "I also hope that all of you will refrain from using your mobile devices while charging."

Local police confirmed to Xinhau that Ma was electrocuted, but had not verified that her phone was involved.

Apple had problems with iPhone chargers five years ago, when in September 2008 it exchanged USB power adapters after fielding reports of electrical shocks. "We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported," Apple said at the time in a support document announcing the exchange program.

Other, isolated incidents have been reported over the years of iPhones catching fire while recharging.

Apple has also had public relations tribulations in China, most recently this spring when state-backed media lambasted the American company for allegedly providing Chinese customers sub-standard iPhone warranty services. In April, CEO Tim Cook publicly apologized -- a very rare occurrence -- for the policies and said that the company would change them to meet local demands.

Apple's acknowledgement of the electrocution was unusual in itself: The company rarely comments on reported hardware problems, preferring instead to deliver a fix at some later date without linking the update to a specific complaint.

The company's willingness to talk about Ma's death and its fast move to investigate may be traced to Apple's belief that China is a crucial market, as well as the problems it's had in maintaining its position in the country's consumer electronics market. In the most recently-reported quarter, the sales region Apple defines a "Greater China," which includes the People's Republic of China, Taiwan and Hong Kong, generated $8.2 billion in revenue, or about 19% of the total for the firm.

This article, Apple probes iPhone 5-related death in China, was originally published at Computerworld.com.

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed. His email address is gkeizer@computerworld.com.

See more by Gregg Keizer on Computerworld.com.

Read more about macintosh in Computerworld's Macintosh Topic Center.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesAppleconsumer electronicsReutersMacintoshSina

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld (US)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?