Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Breakthrough solution takes care of printer upkeep automatically

  • 07 December, 2004 14:47

<p>###</p>
<p>Canon’s new e-Maintenance remote diagnostic system slashes multifunction device downtime and administration</p>
<p>###</p>
<p>Sydney, 7 December 2004 -- Canon Australia, a leading provider of imaging, output and document management solutions for enterprise, has announced the release in Australia of e-Maintenance. This breakthrough remote diagnostic system (RDS) reinforces Canon’s high-availability solutions for enterprise by even allowing Canon to telephone the customer or dispatch a service technician before they know one is required.</p>
<p>e-Maintenance is available to organisations of all sizes through Canon Australia’s direct sales team. In particular, organisations that rely heavily on large fleets of printers and MFDs that are spread over several locations will find that e-Maintenance dramatically reduces their involvement in device administration.</p>
<p>“At Canon, we specialise in listening to our customers, analysing their needs and then combining our hardware, software and services to solve their real business problems with solutions that stand apart from the rest of the market,” said Peter Matthews, Market Segment Manager – Software, Services &amp; Solutions, Canon Australia. “e-Maintenance could be the best example of this approach yet, as this simple yet advanced solution will cut the costs and time associated with managing large fleets of printers and MFDs, as well as the direct impact of maintenance incidents.”</p>
<p>Canon’s e-Maintenance software automatically polls printers and MFDs via the local network. Should service or supplies be required, it sends an incident report via email to Canon and the customer alike. The email contains all the information necessary to brief Canon technicians before they call the customer. Should a site visit be required, Canon can use the email to select the most suitable service technician and to equip them with the necessary parts and supplies.</p>
<p>e-Maintenance also allows Canon and customers to pre-empt low toner and stock levels, saving the customer from ordering them at the last minute.</p>
<p>For customers who pay for their printing equipment on a ‘click charge’ basis, e-Maintenance will automatically measure their print use at the end of each billing period, saving customers from collecting and faxing this data manually. This also eliminates the risk of user error.</p>
<p>“Canon is always striving to offer a superior level of service, and e-Maintenance allows us to build on this commitment by giving us the ability to be pro-active about our service delivery,” Mr Matthews said. “The internet is delivering on its promise by enabling us to deliver previously unheard-of levels of customer service. It truly is a breakthrough.”</p>
<p>The e-Maintenance server can poll a huge array of Canon printers and MFDs, with a full list being available from Canon. The e-Maintenance server software can be loaded on a PC running Windows or on a network attached device supplied by Canon. As long as the printers and MFDs that it monitors are connected to the same TCP/IP network, all e-Maintenance requires is access to a standard SMTP email gateway server to dispatch its incident alerts.</p>
<p>–ENDS–</p>
<p>About Canon</p>
<p>Canon Australia (canon.com.au) was established in 1978 and is a subsidiary of the US$29.9 billion Canon Inc. group. The company is an industry leader in professional and consumer imaging solutions with a comprehensive product line that includes: networked multifunction devices, printers, scanners, digital and analogue copiers (colour and black &amp; white), fax machines, video cameras, cameras and lenses, and image filing systems. Canon Australia also operates its own lease finance service, Canon Finance Australia, which provides a one-stop shop for customers wanting to lease or finance their equipment. Canon Inc. is a top patent-holder of imaging technologies with a local research and development centre – CISRA (Canon Information Systems Research Australia) – based in Sydney.</p>
<p>Media contacts:</p>
<p>Steven Noble</p>
<p>Associate Director, Technology</p>
<p>Hill &amp; Knowlton</p>
<p>02 9286 1238</p>
<p>snoble@hillandknowlton.com.au</p>

Most Popular

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?