HP says security updates not included under new firmware policy

The company said it will provide security and safety updates to all server users

Hewlett-Packard said security and safety updates will be provided to all its server users, after a controversy surrounding the company's decision to restrict access to firmware updates to server customers on warranty or covered by a support agreement.

"We understand that updates addressing security and safety are important for your business, and will continue to provide those updates to all server users," wrote Mary McCoy, vice president for server support in the company's technology services unit.

McCoy said Friday in a blog post that from Feb. 19, HP will provide firmware updates through the HP support center "only to customers with a valid warranty, Care Pack Service or support agreement." Claiming that the move aligns with industry best practices, McCoy said HP is not trying to force customers into purchasing extended coverage. "That is, and always will be, a customer's choice," she wrote.

In an update to the blog post, HP said that the firmware access changes will apply to HP ProLiant servers only. The company will not put entitlement requirements on iLO, I/O, or controller firmware, and is only covering ProLiant system ROM and complex programming logic devices (CPLD) firmware under its revised program, McCoy said.

McCoy defended HP's decision to limit access to firmware to those who pay for it. "It is through the sales of warranty in the product, and sales of support services after the warranty, that we are able to invest to create great customer experiences with our products," she said.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags serversHewlett-Packardhardware systems

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?