P.F. Chang's turns to manual card processing after confirming breach

The restaurant chain is the latest victim of a breach

P.F. Chang's China Bistro confirmed on Thursday credit and debit card data was stolen from its restaurants, saying it is switching in the meantime to a manual imprinting system to process cards safety.

The restaurant chain said in a statement it was alerted on Tuesday by the U.S. Secret Service, which is investigating the cause along with a team of third-party forensic experts.

P.F. Chang's said it did not know what cards were affected but that it is working with credit card companies to identify those at risk. It advised customers to monitor their statements for fraudulent activity.

Card details believed to have come from P.F. Chang's have appeared on so-called "carding" forums, which are password-protected websites where cybercriminals sell data. The details are being offered for as little as US$18 up to $139 per set, according to Hold Security, a company that specializes in tracking where stolen data is sold.

In the meantime, manual payment card imprinting devices have been provided to its restaurants so it can continue to safely process card transactions, P.F. Chang's said. Manual card processing, largely a thing of the past, involves making a copy of the card on carbon paper.

P.F. Chang's is the latest retailer to be stung by cybercriminals, who have had startling success capturing payment card details from point-of-sale terminals, the computerized cash registers that process card payments.

Target, Neiman Marcus, Sally Beauty and Michaels have disclosed data breaches over the last eight months, drawing close scrutiny from regulators and U.S. lawmakers regarding the safety of consumer data.

P.F. Chang's has 204 Bistros in 39 states and 170 Pei Wei Asian Diner restaurants, a casual brand, in 23 states.

Send news tips and comments to jeremy_kirk@idg.com. Follow me on Twitter: @jeremy_kirk

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags fraudP.F. Chang's China Bistro

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?