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EMC Expands Sydney Customer Support Centre

  • 27 October, 2003 13:32

<p>FOR IMMEDIATE RELEASE</p>
<p>EMC Expands Sydney Customer Support Centre
-EMC Hires 55 Multilingual Customer Support Professionals to Enhance Services Offering -</p>
<p>SYDNEY, 27 October 2003 - EMC Corporation today announced the expansion of its North Ryde Customer Support Centre, appointing 30 multilingual Solution Support Technicians (SST) and 25 multilingual Product Support Engineers (PSE), who will provide support for Japanese, Korean, and Chinese-speaking customers.</p>
<p>Steve Redman, Managing Director of EMC Australia and New Zealand, said: “The expansion of the North Ryde Customer Support Centre is testament to EMC’s commitment to local job creation and to enhancing EMC’s customer support for networked storage solutions for the region. EMC’s customer support model ensures customers systems are up and running 24x7.”</p>
<p>EMC's information storage platforms are equipped with automatic ‘phone-home’ capabilities, enabling EMC service experts to monitor systems around the clock. By dialling back into the EMC system, EMC technicians can take action quickly, analyse data and irregularities, and resolve most issues before they affect customers.</p>
<p>With the aim of implementing a true ‘Sun Never Sets’ model, EMC has Customer Support Centres located around the world in, Hopkinton, Massachusetts; Duluth, Georgia; Cork, Ireland; Tokyo, Japan; and Melbourne, Australia, and a global service network of more than 6,000 technical, field, and support personnel.
###</p>
<p>About EMC
EMC Corporation (NYSE: EMC) is the world leader in information storage systems, software, networks and services, providing automated networked storage solutions to help organisations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. Information about EMC's products and services can be found at www.EMC.com.</p>
<p>EMC is a registered trademark of EMC Corporation. All other trademarks are property of their respective owners.</p>
<p>For further information, please contact:</p>
<p>Emma Rogers
EMC Corporation
Tel: 02 9925 7942
Mob: 0408 237 309
Email: rogers_emma@emc.com</p>
<p>Debbie Sassine/Catherine Smith
Spectrum Communications
Tel: 02 9954 3299
Mob: 0405 735 323
email: debbies@spectrumcomms.com.au or
catherines@spectrumcomms.com.au</p>

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