Oregon sues Oracle over troubled health insurance website

Oracle's actions amount to a 'pattern of racketeering,' the state alleges

Oregon has filed a long-expected lawsuit against Oracle over its role developing the state's troubled health insurance exchange website, alleging the vendor fraudulently induced Oregon to pay hundreds of millions of dollars for software and services that didn't work as promised.

Oracle's actions "amount to a pattern of racketeering," according to the 126-page complaint filed Friday by Attorney General Ellen Rosenblum in a state circuit court.

First, Oracle lied about its capabilities, saying its software could meet Oregon's needs "out-of-the-box," the complaint states.

After a deal was struck, Oracle committed breach of contract by "overcharging for poorly trained Oracle personnel to provide incompetent work," hiding its shortcomings from Oregon, and refusing to honor a warranty calling for it to fix errors at no charge, the complaint alleges.

In a statement Friday, Oracle called the suit "a fictional account" and said it expects to prevail in its own lawsuit against Oregon, which was filed two weeks ago. Oracle has said state officials are running a "smear campaign" and are attempting to cover up their own failings.

A key point of contention in the case is Oregon's decision to act as its own systems integrator on the project, using Oracle staffers on a time-and-materials basis.

"That decision was akin to an individual with no construction experience undertaking to manage the processes of designing and building a massive multi-use downtown skyscraper without an architect or general contractor," Oracle said in its complaint.

But the state's lawsuit tells a different story, alleging that Oracle was "dead set" against Oregon hiring an independent systems integrator and conducted a "behind-the-scene scheme" to make sure it didn't happen.

Oracle recommended that Oregon hire an internal consulting service to play the same role and in effect became the systems integrator, thereby collecting millions in extra payments, the suit states.

"The cost of Oracle's lies and appalling work is extraordinary," amounting to more than US$240 million in fees, it adds.

Cover Oregon, as the site is known, went live on Oct. 1 and immediately experienced serious technical issues that were never fully resolved. The state has since decided to transfer the exchange over to the federal Healthcare.gov site, which also had a bumpy go-live but was ultimately stabilized.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags IT managementOraclelegalservicessoftwareit strategyCivil lawsuits

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Essentials

Mobile

Exec

Budget

TerraCycle Zero Waste Box Pens and Markers Small

Learn more >

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?