Apple asks iPhone 6 users in trouble to revert to iOS 8

A fix for an update Wednesday, which caused phones to lose cellular service and Touch ID functionality, is coming in a few days

Apple has recommended to users of its new iPhone 6 and iPhone 6 Plus smartphones to reinstall iOS 8 after an update Wednesday led to complaints of lost cellular service and functionality on the Touch ID fingerprint identity sensor.

The company provided instructions to affected users on its support site for reinstalling iOS 8.0 through iTunes.

It said it was also preparing a new software update, iOS 8.0.2, with a fix for the issue.

The iOS 8.0.2 update will release "as soon as it's ready in the next few days," Apple said, without giving a specific date.

The Health app won't work in iOS 8 after the reinstall, but will be fixed in the iOS 8.0.2 update.

Earlier on Wednesday there were reports that Apple had withdrawn the iOS 8.0.1 update it rolled out, after complaints from users. The update was meant to fix a number of bugs in iOS 8, which was rolled out last week. Apple did not immediately comment.

The company is also facing criticism from some quarters after some reports that the aluminium case of the larger iPhone 6 Plus, with a 5.5-inch display, bends under pressure.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

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John Ribeiro

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