Tasked with promoting Office 365? Microsoft has a website for you

The new Office 365 Customer Success Center is for 'champions' responsible for driving adoption of the suite

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Aware that the "if you build it, they will come" principle doesn't always apply to newly deployed IT systems, Microsoft has developed a website to help companies promote Office 365 usage among employees.

The optimistically titled Office 365 Customer Success Center is aimed at the designated "champions" within businesses entrusted with driving adoption of the suite. It's public and freely available.

"To really get the most out of an investment in a new technology, you have to help people understand what they can do with it," Jared Spataro, general manager of Enterprise Social at Microsoft, wrote in a blog post on Monday.

Obviously, Microsoft also has a vested interest in making sure that, after the ink dries on the Office 365 sales contract, the suite gets used heavily and for more than the basics of email and calendaring.

In its most expensive bundles, Office 365 includes not only Exchange Online but also SharePoint Online, Lync Online, OneDrive, Yammer, Office Online and the right to download the full-featured Office productivity apps to users' devices, including Word, Excel, PowerPoint, Project and Access.

Office 365 is sold via a per-user, per-year subscription model. So if, when renewal time rolls around, CIOs feel they're paying for a fully stocked version of the product that is getting under-used by their employees, they're likely to decide to downgrade to a less expensive edition or to move to a cheaper alternative, such as Google Apps.

The risk of lax adoption is especially high in cases where the customer migrated from a non-Microsoft system, since employees will be facing a steep learning curve as they start using Exchange, Outlook and the other tools for the first time.

The Office 365 Customer Success Center provides documents, templates, methodologies, discussion forums and other resources to help companies create awareness of the different Office 365 applications and of how they work.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Microsoftoperating systemssoftwareWindowsWindows 8

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?