MSN Messenger outage affects millions

Microsoft''s MSN Messenger service went down Monday, leaving most of the instant messaging software's 75 million worldwide users without access to the service for more than five hours.

According to a Microsoft spokesman, the service went down at approximately 6 a.m. PST, and the root cause of the outage is still unknown.

The outage affected all of Microsoft's .Net Messenger Service users worldwide, including Windows Messenger and MSN Messenger subscribers, according to a statement from Larry Grothaus, lead product manager for MSN. .Net Messenger Service is the back-end service that powers both the Windows Messenger and the MSN Messenger clients. The problems occurred somewhere in the .Net Messenger Service, Grothaus said. MSN Hotmail e-mail service and other MSN services were not affected, he added.

Although service was restored for some users by about 11 a.m. PST, a number of users were still unable to log on to the messaging software into the afternoon. Microsoft is not seeing any more difficulties with the service right now, but some users may still be shut out as the service scales back up, according to Grothaus.

"It looks from what I've seen that [the service] is scaling back up. Some users may be having a little trouble getting on, but it just because it is just an issue of scaling the service back up and getting everybody back on the authentication servers," Grothaus said.

Customers can obtain .Net Messenger Service status information here.

Last week, Microsoft's Passport service suffered an outage.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Cathleen Moore

PC World
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?