Amex site holed up by Slammer worm

In a rare but commendable display of public disclosure within the financial community, American Express has revealed that its Australian customer Web site was all but taken down during the recent Slammer SQL worm attack.

Computerworld Australia understands that the problem originated at American Express' main Internet data center in Phoenix, Arizona, and subsequently sucked down critical amounts of bandwidth around the globe.

Amex's Australian spokesperson Luisa Megale told Computerworld: "Our Internet (and) online environment started getting very slow – customers were having real problems logging-on in Australia and getting through. To be fair, it was so slow it was unusable. Nobody is going to click, and then wait two minutes.

"It started in the (US), that's the first place we noticed it. I got a call at 2:30 a.m. on the Sunday morning saying that traffic was really slowing down. I know I wasn't the only PR called over the weekend. By the Sunday night we had service restoration all done and dusted," Megale said, adding that customers were still able to use Amex's IVR (interactive voice response) system to conduct transactions.

"But a lot of people like to transact online and they just couldn't. But you could still call us up and do the things you normally do online."

American Express ranks as the fifth largest credit card provider in Australia after the 'big four' banks (ANZ, CBA, NAB and Westpac).

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Julian Bajkowski

Show Comments



Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >



Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?