Microsoft parental control update lets kids browse more than they should

An update to this parental control product is causing consternation among parents

The new design takes the basic Windows logo and shines light through it. Not entirely original for a photo featuring a window, but the resulting image is still cool to look at.

The new design takes the basic Windows logo and shines light through it. Not entirely original for a photo featuring a window, but the resulting image is still cool to look at.

A new version of Microsoft's parental control product is ready for the Windows 10 launch, but users are complaining about a serious bug as well as features they don't like.

The free service, known previously as Family Safety, has been rebranded as Microsoft Family and redesigned. The changes are supposed to help families more easily control their kids' activities on Windows and Windows Phone devices. However, parents are complaining on Microsoft's support forum about a bug that loosens browsing restrictions.

The bug affects accounts that should have their browsing limited to a handpicked "whitelist" of websites. Instead, children can browse beyond the walled garden their parents set up. Unsurprisingly, parents are upset, and they can't return to the previous version.

It's not clear what websites children were able to see, though Microsoft's standard content filters should have prevented them from seeing anything too salacious.

Microsoft is aware of the problem and working on a fix, a support engineer wrote on a Microsoft forum, though he didn't say when it would be ready.

Parents are also angry about a change to the Screen Time feature, which allows them to limit kids' device use except during specific periods. The old service allowed them to set up multiple periods of time when a child could use the device, but the new version only lets them set up a single block of time. That causes problems for parents who want to allow their kids to use their devices at different points during the day.

The issues come on top of a change Microsoft instituted last month that gave parents different control panels for each device their child uses. Some parents say this makes the tool more complicated compared to the old service, which let them control how a child's account worked across multiple devices.

"This experience has undermined any trust I had in Microsoft," a user identified as DvdHills wrote in one thread about the changes. "Microsoft sold me on family safety and the one windows experience, takes my money and then changes a critical feature to have none of the functionality that my family relies on."

At the very least, that last change is supposed to come with a silver lining after the launch of Windows 10. In a support document, the company revealed that it plans to offer parental controls that travel with a child's Microsoft account onto any new device they sign into. The growing pains will be difficult for parents now, but could ultimately result in an easier management experience overall.

Some new features also appear more convenient. Parents now manage settings within a control panel attached to their Microsoft account online, rather than on a separate site. That page is designed to make it easier for them to act on a child's recent activity by providing a breakdown of recent activity and letting parents allow or block particular programs and websites right there.

Users' consternation over these changes highlights one of the key challenges Microsoft faces with the launch of Windows 10. The company has a large group of dedicated users who all rely on different features in order to take care of their day-to-day computing lives. If even one piece of functionality disappears or changes, it may cause a problem for a significant number of users.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags applicationsMicrosoftsoftware

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Blair Hanley Frank

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?