Apple users having trouble auto-updating QuickTime on Windows 8, 10

It's possibly to manually install and update QuickTime, but some users may not go through the trouble

A glitch with Apple's QuickTime multimedia program has left some Windows users wondering why they're having trouble updating to the latest version.

QuickTime has an auto-update mechanism, but it appears to not work on Windows 8 and 10, wrote Alton Blom, a Sydney-based security researcher, in a blog post.

Blom wrote that he found inconsistencies in how QuickTime and Apple's Software Update tool interacted with each other depending on the versions of Windows and QuickTime installed.

For example, on Windows 8, QuickTime reported that it was up to date, but Apple's Software Update tool said the application needed to be upgraded to 7.7.8, which is the latest version, Blom wrote.

A thread on Apple's discussion forum shows that users have been noticing issues since August.

Blom found it is possible for people to manually download and then install QuickTime on Windows 8 and 10. But many users may not go through the trouble if they're seeing error messages. 

The danger is that a large number of Windows users may not update QuickTime at all, putting them at risk of attackers exploiting security vulnerabilities. The auto-update works fine on Windows 7 and Vista.

Last week, a study was released by the software company Flexera that found 61 percent of Windows users running QuickTime did not have the latest version. Also, 47 percent of iTunes installations were outdated versions.

The study came from data collected during September and October from computers that have a Flexera tool called the Personal Software Inspector, which alerts people to out-of-date software.

Blom contacted Apple's security team by email on Friday. The response said that QuickTime 7.7.8 requires Windows 7 or Vista and didn't address the inconsistent alerts Blom noticed.

Apple officials contacted in Sydney didn't have an immediate comment.

Over the last year, 18 vulnerabilities have been found in QuickTime.

In September, Apple posted an advisory warning of several problems in QuickTime versions prior to 7.7.8  for Windows 7 and Vista after it had patched the issues about a month prior. 

One of the flaws could be exploited by crafting a malicious file, which "may lead to an unexpected application termination or arbitrary code execution," Apple said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?