New Facebook Messenger bot helps you manage your flights

Dutch airline KLM can now deliver travel information via Facebook Messenger.

The same day that Microsoft painted a vision of a future infused with helpful chatbots, you can already start planning trips with one—though it has nothing to do with the company that created Windows. Instead, Facebook announced that Dutch airline KLM would integrate with Messenger to deliver your confirmation message, boarding pass, and check-in reminders inside a single conversation thread. Messenger's KLM integration can also help you rebook flights and communicate with a live customer service representative.

“Goodbye forgetting the combination of your frequent flyer alphanumerical number and password to obtain your boarding pass, and holding for a long time on the phone to change flights. This is a new day for all of us global travelers, and KLM is paving the way,” Facebook’s messaging chief David Marcus said in a post on the social network.

klmfb

KLM’s Facebook Messenger integration.

Why this matters: Facebook announced its KLM partnership the same day that Microsoft said it would get into bots for Skype in a big way as part of a larger push for virtual assistants powered by cloud-based machine learning. The two companies see automated bots as the future of basic customer service, though Microsoft’s vision is more comprehensive. Facebook’s vision lets you organize your flight or order an Uber, while Microsoft wants Cortana to communicate conversationally with bots to help you organize hotel or restaurant reservations. Similar to Facebook, Microsoft’s bot vision includes Skype and conversation threads inside the app.

A long road

Facebook’s move to make Messenger more useful has been ongoing for about a year now. The push for bots, however, is new. TechCrunch reported in January that Facebook was providing access to a previously unannounced Chat SDK to “build interactive experiences and ‘bots’ in Messenger for shopping, booking travel, and more.”

The Messenger-KLM integration is rolling out now, but it will take a few weeks before it is available to all users.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Facebookmessenger

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Ian Paul

PC World (US online)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?