Optus restructures, jobs to go

Losses set to effect all business units

Optus is set to restructure its entire business in a move to become more competitive in the local market.

Reports have suggested that the company will cut up to 480 jobs across all business divisions to “help drive Optus’ transformation strategy and reshape operations for sustainable growth.”

Customer support and service will bear the brunt of the job losses as the telco struggles to compete in the broadband and mobile markets where it lags behind competitors TPG and Telstra respectively.

Optus said it intends to streamline its customer service functions, by simplifying systems and processes, multi-skilling front line staff across products and services, and resolving customer issues faster with fewer handoffs.

It also claims the changes usher in new customer service model which involves changes to billing and customer care systems, reducing customer handoffs, and attempting to provide a more consistent experience.

The changes will also see Optus Business, and the Wholesale and Satellite divisions rationalise roles and optimise resources in response to the increasingly competitive trading environment.

“Optus will consult directly with affected employees to explore ways to mitigate the impact of these changes, including redeployment opportunities,” the company said in a statement.


Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags optusOptus Business

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Chris Player
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?