Sky Muster gets a user guide

ACCAN launches consumer guide for NBN satellite

Sky Muster on its launch pad in French Guiana

Sky Muster on its launch pad in French Guiana

Credit: NBN

Consumers who will receive internet services over nbn’s Sky Muster satellite now have access to a user guide courtesy of The Australian Communications Consumer Action Network (ACCAN).

The guide is a tool for consumers in remote areas to help them get connected to broadband services.

Sky Muster services officially launched on May 29 2016.

ACCAN chief executive, Teresa Corbin, said the satellite consumer guide is designed to be a go-to resource for consumers as they select a satellite plan and sign up to a service.

“It sets out the steps that consumers should take to select a plan and the questions they should ask to ensure they are getting a plan that suits their needs,” she added.

The guide is available for free on the ACCAN website and contains information on what to expect for installation of equipment, options for voice services over the NBN and getting connected.

The consumer group also said the guide will help consumers after they have signed up for services and have been connected as it contains information on what to do and who to contact in the case of a fault.

“There are a number of satellite providers offering plans,” added Corbin.

“When looking for a satellite plan consumers should do their research and shop around. We encourage consumers to read the guide and use it to help them choose a plan that’s going to suit their needs in terms of data allowances and affordability.

“A lot of the satellite plans on offer are divided into peak and off-peak allowances, this is something that consumers will need to take into account when choosing a plan.”

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