4 reasons why your company should outsource IT

Free up your workforce

Picture: Mark Hillary, Flickr

Picture: Mark Hillary, Flickr

Outsourcing is often viewed as a cost-cutting measure, but companies who understand its true value are able to maximise the benefits from this strategy.

Although PwC’s 2015 Digital IQ Survey found nearly a quarter of Australian executives are diverting more than 15% of revenue into digital investments, many companies are overlooking the potential benefits of outsourcing IT services.

Here are four reasons Australian businesses should closely assess the value that outsourcing could bring:

The IT Manager is getting thinner

Due to the evolving way in which technology is now driving business decisions, IT professionals in Australia are taking on a broader scope of responsibilities than ever before.

Cloud implementations, integrating legacy systems into a new IT infrastructure, operational audits and advising on strategic business initiatives are all common examples of duties layered on top of the traditional role of IT. Companies’ internal resources are stretched thinner and thinner as the scope of operations is increased.

Coupled with that increased scope of work is the growth in data breach attempts and the attack surface that malicious actors can target. Hacking and malware attempts are thick on the ground in today’s digital workplace, pushing IT risk mitigation to the top of some business’ priority lists.

By outsourcing security needs, companies can tap into teams of experts who have access to years of experience and knowledge, as well as the latest security and cybersecurity tools. The net result is a faster, more complete threat response for a lower cost than directly employing dedicated security professionals.

Enables in-house teams to add new value

The most efficient way to approach IT outsourcing is with a hybrid combination of in-house and outsourced IT teams. Outsourcing ‘business as usual’ IT operations frees up the hands of in-house IT teams, enabling them to focus on adding value to the organisation rather than managing daily requests.

This can also boost staff morale, by contributing to work environments that remove the stresses of being under-staffed and under pressure to resolve constant important but mundane issues.

Minimise skill gaps while reaching a wider talent pool

One of the benefits of a digital economy is that work can be compartmentalised. You don’t have to engage an IT resource on a full-time or even part-time basis in order to get just the right input at just the right time.

Read more: Emerging Offshore Outsourcing Markets You Can't Miss

Outsourcing means that your company can reach a much wider talent pool to minimise or completely fill any skills gaps and only pay for that small part of an expert that you need from time-to-time.

Higher drive of innovation

Strategic proficiencies can also be acquired from outsourcing, creating more value for businesses. According to Deloitte's 2016 Global Outsourcing Survey, if done correctly, outsourcing can help increase innovation within a company.

Outsourcing brings with it new methodologies for addressing existing or recurrent problems, which can boost service quality and decrease time-to-market for new product and service offerings.

Read more: Commbank signs up to $1 billion Telstra services deal

Innovation is also driven by speed of change. Outsourced IT service organisations have the resources to start new projects right away, while the same in-house projects could take weeks or months.

The Key Benefits

For companies still tossing up whether to outsource some or all of their IT services, there are a few key benefits to remember.

Firstly, outsourcing IT is a great way to free up your IT staff’s time. With more time, an in-house IT team can focus on core business areas that drive a measureable increase in the company’s value rather than attending to the mundane day-to-day tasks of “business as usual” computing.

Read more: IBM, Deloitte bring Big Data to risk management

Additionally, outsourcing IT can be very cost effective. You get access to a wider pool of IT talent at a cheaper overall cost.

In the digital economy, it makes sense to embrace the disruption that outsourcing offers, while reaping all the benefits.

James Walker is Managing Director, Computer One

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags outsourcingIT

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

James Walker

PC World
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?