Snapchat’s Bitmoji integration shows the promise and problems when apps collide

Snapchat and Bitmoji were a match made in heaven, but don't expect a Snapchat App Store anytime soon.

Snapchat acquired Bitstrips, the startup that created Bitmoji, back in March, but it wasn’t until recently that the these two mega-popular apps collided.

On July 19, Snapchat confirmed the acquisition of Bitstrips and instantly allowed users to insert Bitmoji in their Snaps and chats. You can think of Bitmoji as your own personal cartoon character that you can customize to look just like you. These animated avatars can then be sent in messaging apps to express different feelings and sentiments, like “Yaaaassss,” “Bye, Felicia,” and “I Can’t Even.”

bye felicia bitmoji

Even though we saw it coming, Snapchat’s full-on integration of Bitmoji was an instant success. People on Twitter called the Snapchat-Bitmoji union “a match made in heaven” and “the moment we’ve all been waiting for.” It seemed like a win-win for both services.

Previously, Bitmoji users could only send their creations as standalone stickers on messaging apps. The Snapchat integration allowed Bitmoji to interact with real-world environments by being overlaid in photos and video. For Snapchat users, adding Bitmoji to your Snaps is a new way to (literally) insert yourself without having to send a selfie.

The integration also makes Snapchat the only social platform for Bitmoji users. If your friends also have linked their Bitmoji avatar to their Snapchat account, you can unlock special “Friendmojis” featuring your two characters.

But Snapchat and Bitmoji underestimated how popular their newfound union would be. The integration was so popular that it crashed the Snapchat servers for several hours—no small feat considering the app is used to serving 10 billion video views every day without a glitch. According to an unnamed source at Snapchat, the outage took the company by surprise. More users rushed to use Snapchat after the Bitmoji integration was announced than when the Memories feature was launched earlier this summer. For me, the outage lasted all day and it affected both loading of Bitmoji on the Snapchat app and the Bitmoji iOS keyboard app.

// //

Why this matters: The popularity of the Bitmoji integration proves that Bitstrips was a smart acquisition for Snapchat. And at $100 million, it almost seems like a steal. Furthermore, the integration sheds some light as to how Snapchat could integrate other content and third-party services into its ecosystem.

Don’t call it a platform

But instead of becoming a platform for other apps, Snapchat seems to be going the full ownership route. For example, in 2014 Snapchat launched Snapcash as a way for users to send payments, instead of integrating Venmo (although Snapcash relies on Square to actually handle the back-end transactions). In 2015, it launched official Lenses, instead of incorporating a third-party selfie lens store. That same year, Snapchat asked only a few publishers to join Discover, instead of opening it up as a free-for-all Newsstand-like product. To this day, Snapchat continues to oversee and control the content from its Discover partners.

That strategy seemed to be at play again with the acquisition and integration of Bitmoji. Considering Snapchat is very hands-on when it comes to new features and products appearing on its ecosystem, we’re probably never going to see Snapchat launching an app store for third-party services, so that users can pick and choose which selfie lenses and cartoon avatars to use in their Snaps. And maybe that’s a good thing. After all, it took only one popular integration to crash the Snapchat servers. Can you imagine what would happen if Snapchat wanted to bring aboard Pokémon Go?

To use Bitmoji in Snapchat, you first have to create your character with the Bitmoji app. Once you’re happy with your avatar, head to your Snapchat settings and tap “Bitmoji.” On this page, you will be able to link or edit your Bitmoji.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MessagingSnapChat

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Oscar Raymundo
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?