​Vodafone grows Aussie customer base as losses drop

Australia’s third-ranked mobile carrier achieves solid growth during the first six months of 2016.

Australia’s third-ranked mobile carrier, Vodafone, has achieved solid growth during the first six months of 2016, boosting customer numbers while trimming losses, despite a drop in revenue.

Reports show that Vodafone Hutchison Australia’s customer base grew by 239,000 customers (4.5 per cent) year on year to 5.5 million, with the company’s net loss totalling $137 million for the six months ending June 30, beating $184 million during the same period in 2015.

VHA CFO, James Marsh, said the company’s half year results were “in line with expectations”.

“We are proud of our strong network and worry-free products, so it’s pleasing to see another solid performance as it indicates we are on the right track,” he said.

Marsh said there had also been a continued improvement in loss position, with VHA’s half year loss down 36.8 per cent year on year.

According to Marsh, increase in total network customers is being driven by a 4.2 per cent year on year lift in VHA’s postpaid base and growth of 28.6 percent year on year in wholesale customers.

“VHA’s Red plans continue to be popular, with products such as $5 Roaming and our $0 roaming trial in New Zealand a driver of new connections, renewals and upgrades,” he added.

“VHA continues to focus on our own customer base, and to also invest in strategic wholesale opportunities.

"The significant increase in MVNO customers is largely due to the continued migration of TPG Mobile customers to the VHA network.”

Looking ahead, Marsh said VHA was focussed on increasing consumer confidence in its network and products.

“VHA’s network is better than ever after our multi-billion dollar investment over recent years, with our 4G network now reaching more than 22 million Australians,” he added.

“The significant work we have done across network, products and customer service is paying off.”

Marsh said VHA achieved the lowest ratio of customer complaints to the Telecommunications Industry Ombudsman for the fourth consecutive quarter in June 2016, with its Net Promoter Score up 18 points in June 2016 from June 2015.

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