HEI Hotels reports point-of-sale terminals breach

The hotel operator said payment card information could have been stolen

HEI Hotels & Resorts has reported a possible compromise of payment card information at its point-of-sale terminals, the latest in a string of attacks on such systems at hotels, hospitals and retailers.

The company, which manages close to 60 Starwood, Hilton, Marriott, Hyatt and InterContinental properties, said it appears that malicious software was installed on the payment processing systems at certain properties, with the aim of harvesting the card data as it was routed through the systems.

The compromise may have possibly affected the personal information of some hotel customers who made payment card purchases at point-of-sale terminals, such as food and beverage outlets, at certain HEI managed properties.

HEI in Norwalk, Connecticut, did not specify how many people were likely to have been affected. The data compromised may have included payment card data, including name, payment card account number, card expiration date, and verification code, it said.

“We believe that the malware may have accessed payment card information in real-time as it was being inputted into our systems,” HEI said in a separate FAQ. It added that it does not store data like credit or debit card numbers of customers, or collect card personal identification numbers or social security numbers on its own systems.

The chain said it would not be contacting customers it thinks could be affected as it does “not collect or maintain sufficient information to locate and contact potentially affected customers.”

It said it would cooperate with investigations by federal law enforcement.

HEI could not be immediately reached for comment over the weekend on the number of people likely affected by the breach. The attacks at 20 properties were from March 2015 to June 2016.

Omni Hotels & Resorts in Dallas, Texas reported last month that malware hit point-of-sale systems at some of its properties, with an eye to pilfering payment card information. Hyatt Hotels, Target, Starwood Hotels & Resorts Worldwide and Hilton Worldwide Holdings, Neiman Marcus have also reported data breaches through their point-of-sale systems.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?