BigPond still plagued with performance issues

Despite its claims to the contrary, a software glitch is still leaving Telstra BigPond customers without seamless Internet services and e-mail.

On Friday PC World reported that a software bug had caused problems with the delivery and receipt of e-mails for BigPond customers. But Telstra says there is no longer a problem, and the glitch that was affecting e-mails has been repaired.

In the past weeks Telstra BigPond has been affected by several technical issues in its mail service. The company recently purchased faulty software from a third party supplier. Although not saying what that problem was specifically, Telstra spokesperson Kerrina Lawrence said the bug "artificially increased the load" on the e-mail platform which lead to the decrease in speed from incoming/outgoing mail along with timeout errors.

In fixing the problem BigPond was faced with a conundrum. Shutting down the mail servers and repairing the glitch meant people would have been completely offline for a period of time. "This is not the preferred option when you have 30 million e-mails passing through your network each day."

The alternative was to create a test bed and try and to replicate the issue - which is what BigPond did. Although Lawrence said the tests proved successful ("the bug did not present itself in testing") and that normal e-mail services should have returned, customers still appear to be without e-mails.

"Everyone I talk to that has a BigPond account has exactly the same problem as I do," said Peter, a current account holder based in Sydney.

He said he was not receiving e-mails all that frequently. "I got an e-mail today that was sent to me a week ago." He also complained that although some e-mails that were sent to him once, they were actually delivered multiple times in his inbox.

Another customer who uses Telstra Webmail said since Telstra updated its software, Web pages have been slow to load. "Last night I could not even get to the Telstra Homepage site," the customer, who is based in Queensland, said. "I phoned Telstra and their phone support indicated they could not access the homepage either and did not know what was wrong or when the service would be restored."

Coupled with the bug, Telstra also experienced a problem with its mail stores last Thursday. Five of the company's 30 mail stores went down between 7pm and midnight on Thursday 9 October, said Lawrence. However, that problem was resolved and there should be no ill effects to customers as a result, she said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Howard Dahdah

PC World
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?