Samsung recalls Note 7 on battery fire reports

The recall is embarrassing for Samsung and its latest flagship smartphone.

Samsung is halting sales of its recently-launched flagship Note 7 smartphone and recalling phones of this model sold worldwide after reports of several units catching fire due to battery problems.

The company examined a phone that had caught fire and confirmed a faulty battery was to blame, according to a Yonhap News report. Of the roughly 1 million Note 7 handsets already sold, only 24 contain the potential problem, Samsung said late Friday in Seoul.

Users will be offered a replacement phone.

The recall is embarrassing for Samsung and its latest flagship smartphone, but the company is hardly alone. There are many reports of phones catching fire due to battery problems, but they represent a tiny proportion of the billion phones sold each year and typically don't amount to major recalls.

The Note 7 was launched in the U.S. on Aug. 19 and is the latest from Samsung to include a fast charging feature, which attempts to replenish about 50 percent of the battery in about 30 minutes. That's considerably faster than a traditional charge and can put the battery under additional stress.

A review unit being tested by IDG News Service has experienced battery problems on three occasions when the phone has rapidly lost charge. In one instance it went from around 60 percent charge to zero in a couple of minutes and on two subsequent occasions it suddenly shut down while showing around 30 percent charge. On all three occasions, the battery showed 0 percent when reconnected to a charger.

Asked about these issues on Thursday, Samsung sent a statement in reply saying it was "conducting an inspection" on all reported battery issues and would "share the findings as soon as possible."

That inspection resulted in Friday's recall notice.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Martyn Williams

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?