Apple is attemping to sort out iPhone Upgrade Program preorder issues

Some customers missed out on getting a device via the iPhone Upgrade Program. Now, Apple is trying to make it right.

It wouldn’t be a massive iPhone launch without at least a few snafus.

Last week, some customers looking to preorder a new iPhone 7 or 7 Plus through Apple’s iPhone Upgrade Program encountered issues selecting the correct model because a lot of them were already sold out. Now, Apple is attempting to sort it all out and make customers happy.

According to MacRumors, this availability issue stemmed from Apple placing customers enrolled in the iPhone Upgrade Program in a different queue than the general preorders. These customers had to reserve their model directly from a local Apple store, which resulted in limited availability. Some customers in the iPhone Upgrade Program were unable to select their preferred model, carrier, color, or storage capacity. Others weren’t even able to enter the reservation system to begin with.

Apple seems to be addressing the issue, however. Over the weekend, Apple updated the iPhone Upgrade Program reservation page to include the following fine print: “Due to high demand, the model you’d like may not be available. Please call 1-800-MY-APPLE and mention the iPhone Upgrade Program. A Specialist will help you find the model you want.”

Customers who have called the number have reported that Apple is taking their information and what iPhone they want while the company figures out a viable solution. These customers were told that they would be receiving a call back in two business days.

The impact on you: If you were affected from this snafu while preordering your new iPhone last week, we strongly suggest you give Apple a call. While Apple seems to be willing to address these customers’ concerns, the company is not making any promises. Some customers were told that Apple might be prioritizing preorders from the iPhone Upgrade Program, and some might be able to pick up their new devices out of local in-store inventory on launch day or shortly after. Otherwise, the new iPhone 7 and 7 Plus will be available at Apple stores starting on Friday, September 16 on a first come, first served basis.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Applemobile phonesiPhoneapple storeiPhone 7

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Oscar Raymundo

Macworld.com
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?