How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.

Earlier this month IBM and its customer Bank of Tokyo announced that they would begin piloting blockchain technology to automate business transactions between the two companies. The joint experiment is one of the first projects built on the open-source Hyperledger Project (the Linux Foundation-led blockchain platform) to explore contract management, the companies said. It’s also an early example of the benefits of using an existing IT outsourcing engagement to experiment with blockchain technology.

[ Related: How blockchain will disrupt your business ]

“There’s been a lot of internal experimentation with blockchain because companies see a lot of potential there. But it’s so complex that it’s difficult to decide where to start outside the company,” says Christine Ferrusi Ross, research vice president at services analyst firm HfS Research. “IT outsourcing contracts are a safe way to experiment with it.”

Big Blue and Bank of Tokyo say they created a smart contract prototype on a blockchain that would improve the efficiency and accountability of service-level agreements (SLAs) in multiparty business transactions like outsourcing arrangements. The bank plans to begin using it to manage contracts within its business in fiscal year 2017 while IBM and Bank of Tokyo plan to management their SLAs with the system by the end of that year.

Blockchain-enabled SLA management can increase efficiency

While much of the experimentation with smart contracts has taken place in corporate supply chain functions, the approach is applicable in IT outsourcing, says Ferrusi Ross, as it enables companies to digitize every component of the contract and validate it. Blockchain-enabled SLA management may not revolutionize the practice, but it could certainly increase efficiency, speed and accuracy.

[ Related: If I only had 5 minutes to explain blockchain ]

More importantly, this joint project “gives both parties a way to test how blockchain works in a way that’s pretty low risk,” Ferrusi Ross says. “They can give each other more context and operational experience before moving it into some other higher risk areas.”

Initially, the technology will be used to monitor the delivery and usage of IT equipment with a sensor that embeds information into the blockchain. Ultimately, that information would then trigger automated invoicing and payment processes between the two companies.

If service providers and their customers were to tie their payment systems and SLAs together on a blockchain in that way, it would increase the efficiency of outsourcing contract management a great deal, says Ferrusi Ross. In this case, the bank might have a business rule on its engine that on the 4th of the month launches a validation of the SLAs and initiates a payment to IBM based on those results without any human intervention.

The smart contract approach also offers the promise of increased transactional security. “If it can do that, it will become widely used,” says Susan P. Altman, partner in the commercial transactions and outsourcing practice at law firm K&L Gates. “If it's widely used, it'll likely be a technology required in IT contracts, which means that they will develop quality standards for blockchain contracts and maintenance. Providers of IT services will have to understand blockchain and its standards and be able to maintain them.”

The blockchain approach for multi-vendor outsourcing

The blockchain-based approach could prove particularly useful for more complex multi-vendor outsourcing arrangements, in which several suppliers are jointly responsible for a particular outcome. “Blockchain is good at multiparty systems and multiparty validation,” Ferrusi Ross says. “The way it would work is, once a supplier entered its data about the way as SLA was performing, everyone would have a copy of that record. Everyone would be working from the same data set and know where everyone else is.”

While there have been no other high-profile examples of IT service providers and their customers applying blockchain technology specifically to the management of their engagements, outsourcing customers with interest in the technology might look to their outsourcing partners to set up this kind of pilot. Chances are the service provider has a system or platform the customer can plug into to start to see how it works, Ferrusi Ross says.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags businessbusiness management

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephanie Overby

CIO (US)
Show Comments

Brand Post

Bitdefender 2018

Secure and Save before time runs out with Bitdefender Exclusive Clearance Offer! Get Bitdefender Total Security 2018 Now!

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?