Microsoft expands FastTrack migration service

It now covers Dynamics 365 and Windows 10 in addition to Office 365

Microsoft is expanding the free services it offers to help enterprise customers adopt its products.

The company announced Monday that its FastTrack services now encompass Dynamics 365, Windows 10 and Microsoft Teams. Those come in addition to Office 365 and the Enterprise Mobility Suite, which were already covered under FastTrack.

Each service is designed to help companies get the most out of products they've already subscribed to and adopt products that the company has recently released. FastTrack includes adoption guides, tools to find a Microsoft partner company to help with migration, and consulting help from Microsoft employees on particular issues.

FastTrack began life a year and a half ago as a one-time service to help companies migrate to Office 365. Since then, the service has evolved to support continued use of Microsoft products and adoption of new features.

Organizations evaluating a Windows 10 deployment will be able to use FastTrack in planning a rollout and upgrading users. For Dynamics 365, FastTrack will offer expert guidance on how to get the most out of Microsoft’s suite of business apps, which include CRM and operations management tools.

Getting customers to use the subscription services they pay for is important to the long-term success of products like Office 365 and Dynamics 365. If companies aren't using the subscriptions, they won't renew them.

It's a common issue for most enterprise software companies, including Oracle, IBM, Salesforce, SAP, and smaller players like identity and access management vendor Okta.

“In our world, if the product doesn’t get deployed, [customers] don’t renew. They're not successful, we're not successful," Okta CEO Todd McKinnon said at a press event last week.

Including Windows 10 in the FastTrack service should help Microsoft get customers to upgrade to the new OS. It will provide a centralized set of resources for IT administrators dealing with difficult aspects of migrating their users, like ensuring apps are compatible with the new OS.

On the Dynamics 365 side of things , Microsoft is offering technical talks, workshops and ongoing calls from its engineers to help with adoption of its products, which launched last year. It’s a suite of different products that compete with the likes of Salesforce, Zendesk and ServiceNow.

The Microsoft Teams support for FastTrack includes guides that help walk users through scenarios that might be helped by the live collaboration service.

Cyril Belikoff, a senior director of Office marketing at Microsoft, said in a blog post that the company is making those resources available ahead of the launch of Teams so it's easier for administrators to get people to use it.

Join the PC World newsletter!

Error: Please check your email address.

Tags Office 365MicrosoftWindows 10

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Blair Hanley Frank

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?