Microsoft expands FastTrack migration service

It now covers Dynamics 365 and Windows 10 in addition to Office 365

Microsoft is expanding the free services it offers to help enterprise customers adopt its products.

The company announced Monday that its FastTrack services now encompass Dynamics 365, Windows 10 and Microsoft Teams. Those come in addition to Office 365 and the Enterprise Mobility Suite, which were already covered under FastTrack.

Each service is designed to help companies get the most out of products they've already subscribed to and adopt products that the company has recently released. FastTrack includes adoption guides, tools to find a Microsoft partner company to help with migration, and consulting help from Microsoft employees on particular issues.

FastTrack began life a year and a half ago as a one-time service to help companies migrate to Office 365. Since then, the service has evolved to support continued use of Microsoft products and adoption of new features.

Organizations evaluating a Windows 10 deployment will be able to use FastTrack in planning a rollout and upgrading users. For Dynamics 365, FastTrack will offer expert guidance on how to get the most out of Microsoft’s suite of business apps, which include CRM and operations management tools.

Getting customers to use the subscription services they pay for is important to the long-term success of products like Office 365 and Dynamics 365. If companies aren't using the subscriptions, they won't renew them.

It's a common issue for most enterprise software companies, including Oracle, IBM, Salesforce, SAP, and smaller players like identity and access management vendor Okta.

“In our world, if the product doesn’t get deployed, [customers] don’t renew. They're not successful, we're not successful," Okta CEO Todd McKinnon said at a press event last week.

Including Windows 10 in the FastTrack service should help Microsoft get customers to upgrade to the new OS. It will provide a centralized set of resources for IT administrators dealing with difficult aspects of migrating their users, like ensuring apps are compatible with the new OS.

On the Dynamics 365 side of things , Microsoft is offering technical talks, workshops and ongoing calls from its engineers to help with adoption of its products, which launched last year. It’s a suite of different products that compete with the likes of Salesforce, Zendesk and ServiceNow.

The Microsoft Teams support for FastTrack includes guides that help walk users through scenarios that might be helped by the live collaboration service.

Cyril Belikoff, a senior director of Office marketing at Microsoft, said in a blog post that the company is making those resources available ahead of the launch of Teams so it's easier for administrators to get people to use it.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Office 365MicrosoftWindows 10

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Blair Hanley Frank

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?