HP recalls over 100,000 more laptop batteries for fire hazard

The move expands a recall first announced last year

HP is expanding its recall of laptop batteries with overheating issues that can cause computer damage and even fire.

The company is recalling an additional 101,000 batteries in some laptops sold between March 2013 through October 2016. This is an expansion of the recall initiated in June 2016, which involved HP recalling 41,000 batteries.

The batteries are in laptop brands including HP, Compaq, ProBook, Envy, Compaq Presario, and Pavilion laptops. Battery packs sold separately are also affected.

Batteries are being recalled in the U.S, Canada and Mexico. Most are in the U.S., while 3,000 are being recalled in Canada, and 4,000 in Mexico. The laptops were sold through big-box retailers and online.

You may need to check that your battery is eligible for recall. The batteries are black, and should have the bar codes 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL or 6EBVA printed on the back of the battery.

Users can also download software from HP's recall website to check if the battery qualifies for a recall. In the U.S., users can call HP customer service at 1-888-202-4320 to request a replacement battery.

Overall, HP received one report of a laptop catching fire in Canada, and eight reports of the battery overheating, catching fire or melting in the U.S.

In one case, HP received a report of the "battery overheating, melting and charring and causing about $1,000 in property damage," according to a statement issued by the U.S. Consumer Product Safety Commission.

In Canada, HP received one report of a laptop catching fire, but no one was injured, according to a statement issued by Health Canada.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPBatteryrecall

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Brand Post

PC World Evaluation Team Review - MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?