Hipchat resets user passwords after possible breach

In some cases, messages in chat rooms may have been exposed, HipChat said.

HipChat has reset all its users' passwords after what it called a security incident that may have exposed their names, email addresses and hashed password information.

In some cases, attackers may have accessed messages and content in chat rooms, HipChat said in a Monday blog post. But this happened in no more than 0.05 percent of the cases, each of which involved a domain URL, such as company.hipchat.com.

HipChat didn't say how many users may have been affected by the incident. The passwords that may have been exposed would also be difficult to crack, the company said. The data is hashed, or obscured, with the bcrypt algorithm, which transforms the passwords into a set of random-looking characters. For added security, HipChat "salted" each password with a random value before hashing it.

HipChat warned that chat room data including the room name and topic may have also been exposed. But no financial or credit information was taken, the company said.

HipChat is a popular messaging service used among enterprises, and an attack that exposed sensitive work-related chats could cause significant harm. 

The service, which is owned by Atlassian, said it detected the security incident last weekend. It affected a server in the HipChat Cloud and was caused by a vulnerability in an unnamed, but popular, third-party library that HipChat.com used, the company said. 

No other Atlassian systems were affected, the company said. “We are confident we have isolated the affected systems and closed any unauthorized access,” HipChat said in its blog post.

This is not the first time the messaging service has faced problems keeping accounts secure. In 2015, HipChat reset user passwords after detecting and blocking suspicious activity in which account information was stolen from less than 2 percent of its users.

When breaches occur, security experts advise users to change their passwords for any accounts where they used the same login information. Users can consider using a password manager to help them store complex, tough-to-memorize passwords. 

HipChat has already sent an email to affected users, informing them of the password reset.

In 2015, rival chat application Slack reported its own breach, and as a result rolled out two-factor authentication to beef up its account security. HipChat does not offer two-factor authentication.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Kan

IDG News Service
Show Comments

Brand Post

PC World Evaluation Team Review - MSI GT75 TITAN

"I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it."

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?