HP recalls 50,000 batteries from consumer notebooks after meltdowns are reported

HP has set up a dedicated site to see if your notebook is affected.

Credit: Amazon

HP said this week that it's recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory. The company said it had received eight reports of those batteries "overheating, melting, or charring." Those reports included property damage and burns.

Specifically, the affected notebook models include the HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), the HP x360 310 G2, as well as the HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation. In each case, the batteries could have been sold as part of the notebooks, or as replacements.

HP said the laptops and batteries had been sold at popular retail outlets including Amazon, Best Buy, and HP.com., from December, 2015 though December, 2017. Although 50,000 of the affected batteries were sold within the United States, an additional 2,600 were sold within Canada, HP said. 

Among the incident reports were three reports of property damage, totaling $4,500, as well as one case where a customer suffered a first-degree burn to the hand.

Fortunately, there is an easy way to tell if you've been affected. HP has set up a webpage, www.HP.com/go/batteryprogram2018, where customers can check to see whether their battery is included in the recall. There, you'll find a special HP Battery Validation Utility to download. The utility will tell you if your battery is affected, HP said. 

HP will replace batteries at no cost, the company said. If you own five or more affected notebooks, there will be an additional process to facilitate the exchange, HP said.

If you do have an affected battery, don't remove it yourself, HP warned. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode." This mode will discharge the battery and prevent it from being recharged until the battery is replaced. Put another way, HP said that your notebook will simply refuse to operate without the charger attached, so you'll need to plug in the laptop to use it. 

For customers with further questions, HP has set up a detailed FAQ on the battery recall.

Why this matters: Battery recalls happen every so often, often due to manufacturing issue. The most important thing you can do is check to see if your notebook battery is affected. No one wants a repeat of the Galaxy Note 7 debacle

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HP

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mark Hachman

PC World (US online)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?