Amazon to block Australian customers from accessing US site

eCommerce giant to redirect Australians due to GST changes

From 1 July Amazon will redirect Australian browsers away from its site in response to GST changes introduced by the government.

“As a result of changes to Australian GST law on 1 July, international shopping options for Australian customers will change,” a spokesperson for the online retail giant said.

“While we regret any inconvenience this may cause customers, we have had to assess the workability of the legislation as a global business with multiple international sites.”

The changes referred to relate to a decision to scrap the previous $1000 threshold for imposing GST on online purchases from overseas. The changes were originally due to kick in on 1 July 2017, but the government agreed to a 12-month delay.

Under the changes to the GST regime, the operator of an “electronic distribution platform” is treated as the supplier of low value goods if the platform is used to purchase the goods — even they are sold by a third party.

In 2017, for the first time more than half of the units sold on Amazon’s platform were from third-party sellers.

eBay has previously slammed the changes as “unreasonable and unworkable”.

A Productivity Commission inquiry concluded that given the decision to collect GST on low value imported goods, “the legislated model is the most feasible among the imperfect alternatives at this time.”

Both eBay and Amazon previously indicated that they may have to block Australian buyers due to the changes — and Amazon today confirmed that it would redirect Australian customers from its international sites to

Alibaba and Etsy also opposed the changes. will allow Australians to “shop for products sold by Amazon US on the new Global Store,” the company’s spokesperson said.

“This will allow us to provide our customers with continued access to international selection and remain compliant with the law which requires us to collect and remit GST on products sold on Amazon sites that are shipped from overseas.”

The ‘Global Store’ will offer some 4 million items, in addition to the 60 million products previously offered at, the spokesperson said.

An eBay spokesperson said the company was “working on a solution that enables Aussie buyers to continue to shop from all eBay sites, while also capturing the required GST.”

“This requires major changes to eBay’s global systems and we are working to have these ready by 1st July,” the spokesperson said.

“eBay’s GST solution will allow us to collect GST in any currency, from any seller, from any eBay site. It also allows imports to Australia to continue without any structural barriers, redirects or blocks to the buyer experience.”

“Alibaba Group has been forthcoming about its concerns with the GST collection model,” a spokesperson for the Chinese eCommerce company said.

“Last year we participated in a number of public hearings, where we outlined our concerns around the collection of GST by e-commerce platforms. Treasury modelling indicates that 75 per cent of goods (by value) imported into Australia will continue to go untaxed under this model.

“The implementation of this tax is difficult and requires many changes to Alibaba’s systems. At this stage our priority is to ensure that we prepare the business for the change on 1 July 2018 and that the consumer experience on our platforms is not adversely impacted by these changes.”

The government in 2016 introduced legislation to impose GST on digital services such as Amazon Web Services’ cloud computing offerings and Netflix.

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Tags retailebayamazonamazon.comonline retailersecommercetaxationGSTonline retailretailers

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Rohan Pearce

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