Boost Mobile has been recognised for the first time by Canstar Blue with its 2018 Customer Satisfaction Award, topping the customer ratings for prepaid phone plans.
Canstar Blue surveyed more than 6,000 Australians currently using mobile phone plans to measure and track customer satisfaction, with Boost Mobile scoring perfect marks in overall satisfaction, customer service, network coverage, ease of recharge, billing, and ‘sign up and activation’.
“This is an especially meaningful award given that it is a direct result of feedback from our customers. Being the only provider to achieve top results in overall satisfaction means a huge deal to the entire Boost Mobile team, our hard work is paying off as we continue to satisfy the data hungry and drive value for our customers,” said Jason Haynes, General Manager, Boost Mobile.
“Between the strength of being on the full Telstra network, our awesome data inclusions on every recharge and today’s acknowledgement that we are the best in our industry for customer support, we can be confident we are delivering on our promise of more to our customers,” added Hynes.
This award comes off the back of the company’s recent prepaid plan refresh, which saw increased data inclusions on recharges across its $10, $20, $30 and $50 plans. To promote the refreshed plans, Boost Mobile continued its ‘Get More’ brand campaign, which challenges data hungry customers to ‘get satisfied’ with its latest offerings.
“Boost Mobile has struck a winning balance between good service, network coverage and value for money - all important considerations for mobile users looking for a better deal. At a time when prepaid mobile value is getting better and better, consumers have plenty of choice, and Boost Mobile clearly has an engaged and satisfied fanbase.” said Simon Downes, Editor of Canstar Blue.