Optus acknowledge and act to remedy Mate 20 Pro 'green tint' issue

Credit: Huawei

Complaints from Optus customers have revealed a fault affecting some early adopters of Huawei's new Mate 20 Pro.

As originally (and comprehensively) reported on by Ausdroid, several Optus customers recently took to the the telco's support forums to complain about an unexpected technical fault that caused the curved display on the Huawei Mate 20 Pro to tint green along the edges. 

The image, seen below, is just one of many doing the rounds online - both locally and abroad.

Obviously, this is just one sample we've pulled that was posted in the Optus comment thread. We haven't seen the fault for ourselves and we don't necessarily know whether if this image (and all the others like it) have or haven't been manipulated in one way or another. However, the fact that there are so many floating around does suggest some sort of commonality to the problem.

The whole saga echoes the display woes that emerged around Google's Pixel 2 XL rougly this time last year.

Thankfully, according to one complainant, Optus has now moved to acknowledge the issue.

They claim they were told by a representative of the telco that "after analysis of a sample of Huawei Mate 20 Pro returns conducted by Huawei and Optus we have confirmed that all units tested exhibited the green tint to varying degrees."

"Testing has shown that the failure manifests when the display brightness is set to zero and viewed in a low ambient light environment and only when viewing a dark screen."

As for Huawei themselves, the company has yet to issue an official statement. 

The one silver lining here is that it does seem to be a relatively-isolated issue. Though the forum threads about the Mate 20 Pro's green tint issue are long, we've encountered no such issue with our own review unit - nor have any other Mate 20 Pro users we've spoken to. 

Speaking to PC World, Optus say they are "aware some customers have experienced issues with the screen on the Huawei Mate 20 Pro. Customers with concerns should head into their local Optus store for a replacement or refund.”

If you're one of those affected by the issue and would like to get in touch and share your story with us, please reach out to me via fergus_halliday@idg.com.au

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags optusHuaweiMate 20Mate 20 Pro

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Fergus Halliday
Show Comments

Brand Post

More online threats demand more protection.

Save up to $90! Great Deals on Norton 360 antivirus starting at just A$79.99 Get comprehensive protection with Norton 360 including Antivirus, secure VPN, a Password Manager, PC Cloud Backup, and more. All backed by 60-day Money Back Guarantee and 100% Virus Protection Promise.

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Ada Chan

Dynabook Portégé® X30L-G notebook

I have had the pleasure of owning notebooks from Dynabook’s predecessor Toshiba for both work and leisure in the past. Toshiba’s attention to quality of build and design of the notebooks is second to none. The re-branding to Dynabook and the launch of the new range was completed in early 2019. I am pleased to confirm that not only did Dynabook further refine what Toshiba has left off; they have set a new benchmark for the ultra-light notebook category.

Tom Sellers


This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang


It really doesn’t get more “gaming laptop” than this.

Jack Jeffries


As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr


The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?