Quicken plays down fee furore

Despite an outcry from resellers and end users, accounting software specialist Quicken Australia is standing firm on its recently introduced software re-registration fee.

The software vendor says the $9 fee is a service charge for users who “choose” to reinstall Quicken's software. But some users have complained the company is double-dipping as those who need a reinstall – due to computer upgrades or hard disk failure – will also be hit by the charge.

The flurry of public complaints about the re-registration fee was enough to prompt Quicken Australia CEO, Greg Wilkinson, to send a letter to the Sydney Morning Herald on May 13 defending the charge.

Wilkinson's response followed a string of reader's letters published in the SMH and Melbourne's The Age, complaining about the fee's introduction. The company, however, claims to have received only "a handful" of complaints.

Dissatisfaction with Quicken's handling of the re-registration fee had prompted systems integrator and IT consultancy, Blue Apache, to complain to the Office of Fair Trading about the issue.

The new fee added up to “charging us to use something we’ve already paid for,” according to Blue Apache managing director Chris Marshall.

Quicken was penalising its customers for its “resource-intensive registration process,” he said. “It’s not our fault that Quicken doesn’t have an automated Web-based system to re-register,” Marshall said.

However, Quicken had advised him that it was "in discussion" with the Office of Fair Trading on the matter.

While Blue Apache was planning on migrating away from Quicken products, Marshall said the company would also steer clients away from Quicken.

“Accounting software is something our customers all use. I now know my customers will have this problem too,” he said.

See this week’s ARN for more details on this story.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?