Quicken plays down fee furore

Despite an outcry from resellers and end users, accounting software specialist Quicken Australia is standing firm on its recently introduced software re-registration fee.

The software vendor says the $9 fee is a service charge for users who “choose” to reinstall Quicken's software. But some users have complained the company is double-dipping as those who need a reinstall – due to computer upgrades or hard disk failure – will also be hit by the charge.

The flurry of public complaints about the re-registration fee was enough to prompt Quicken Australia CEO, Greg Wilkinson, to send a letter to the Sydney Morning Herald on May 13 defending the charge.

Wilkinson's response followed a string of reader's letters published in the SMH and Melbourne's The Age, complaining about the fee's introduction. The company, however, claims to have received only "a handful" of complaints.

Dissatisfaction with Quicken's handling of the re-registration fee had prompted systems integrator and IT consultancy, Blue Apache, to complain to the Office of Fair Trading about the issue.

The new fee added up to “charging us to use something we’ve already paid for,” according to Blue Apache managing director Chris Marshall.

Quicken was penalising its customers for its “resource-intensive registration process,” he said. “It’s not our fault that Quicken doesn’t have an automated Web-based system to re-register,” Marshall said.

However, Quicken had advised him that it was "in discussion" with the Office of Fair Trading on the matter.

While Blue Apache was planning on migrating away from Quicken products, Marshall said the company would also steer clients away from Quicken.

“Accounting software is something our customers all use. I now know my customers will have this problem too,” he said.

See this week’s ARN for more details on this story.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?