ACCC calls in courts over Fallout 76 refunds

fallout-76-100759647-orig.jpg

fallout-76-100759647-orig.jpg

Credit: Bethesda

The ACCC have issued a court enforcable order compelling ZeniMax to provide refunds to frustrated Fallout fans.

“ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game,” ACCC Commissioner Sarah Court said.

The government agency say that received complaints from customers after ZeniMax representatives told them they were not entitled to a refund despite "a variety of faults" with the game, such as "problems with the servers, lagging, graphic and visual problems."

As per the court order, the ACCC say ZeniMax will offer to provide refunds to consumers who contacted them between 24 November 2018 and 1 June 2019 to request a refund, assuming they have not already received one.

“When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides,” Ms Court said.

“When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund.”

The ACCC also say that ZeniMax will be amending its customer service documents and scripts to better address and more-accurately represent consumer guarantee rights under Australian Consumer Law.

Back when it released, we were - like many others - pretty disappointed by Fallout's first multiplayer-centric title.

In our review, we said that "Fallout 76 feels like a rough draft for something - but I couldn’t really tell you what that final product is supposed to look like. Bethesda’s vision for a multiplayer Fallout experience is so stunted and shallow that, even if they fixed all the bugs tomorrow, I’d still struggle to recommend it."

You can read our full review here.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags acccFallout 76

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Fergus Halliday
Show Comments

Cool Tech

Toys for Boys

Skywatcher Dobsonian 8″ Collapsible Telescope

Learn more >

Family Friendly

Whodunnit™ Duo-Scope MFL-007 Microscope Kit

Learn more >

Stocking Stuffer

Logitech Ultimate Ears Wonderboom 2 Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?