Windows 10's latest update appears to cause BSODs when printing

Problem started appearing after an update was rolled out March 9

Credit: Dreamstime

If your PC is suffering from a Blue Screen of Death (BSOD) while trying to print, a recent Windows Update from Microsoft may be to blame.

According to reports from Windows Latest and other sites, all referencing a Reddit thread, users began experiencing BSODs soon after they installed Windows Update KB5000802, which was installed on March 9.

While the Reddit thread specifically mentions BSODs occurring in conjunction with Kyocera printers, Windows Latest reported that it had heard of similar results with printing activities from many different makes and models, including Ricoh. When the BSOD occurs, users may receive the error message “APC_INDEX_MISMATCH for win32kfull.sys”.

PCWorld reached out to Microsoft but did not receive comment by press time. However, the company has confirmed the issue to Windows Latest and other media sites. 

Rolling back the patch seems to solve the issue. Some users on the Reddit thread reported that they were able to uninstall the Windows 10 patch, but others were not.

Unfortunately, because the update in question was a security update, rolling back the patch may expose users to a security issue. If necessary, however, users can uninstall the patch by following these steps:

  1. Open the Windows Settings menu, then go to Settings > Update & Security > Windows Update.
  2. Click View Update History.
  3. Click Uninstall updates link, then look for the update in question.
  4. Once you’ve found it, click Uninstall.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftWindows 10

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Mark Hachman

Mark Hachman

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers


This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang


It really doesn’t get more “gaming laptop” than this.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?