AMD has solved Ryzen USB issues; update fix coming soon

The company said upcoming BIOS updates should fix intermittent USB issues on Ryzen systems.

Credit: Gordon Mah Ung/IDG

AMD has found a fix for intermittent USB problems some Ryzen owners have reported.

“We would like to thank the community here on r/AMD for its assistance with logs and reports as we investigated the intermittent USB connectivity you highlighted. With your help,” the company posted in a post in the r/AMD section of Reddit, “we believe we have isolated the root cause and developed a solution that addresses a range of reported symptoms, including (but not limited to): USB port dropout, USB 2.0 audio crackling (e.g. DAC/AMP combos), and USB/PCIe Gen 4 exclusion.”

AMD said the upcoming AGESA 1.2.0.2 update, which should correct the problems, will soon be distributed to motherboard partners. (AGESA stands for AMD Generic Encapsulated Software Architecture, a system utility built into the BIOS.)

The rollout to customers will be gradual. “Customers can expect downloadable BIOSes containing AGESA 1.2.0.2 to begin with beta updates in early April,” AMD wrote. “The exact update schedule for your system will depend on the test and implementation schedule for your vendor and specific motherboard model.”

The company said if you continue to experience the USB issues after the update, please contact the company’s support department.

The dropout issues have vexed Ryzen customers for months, with no seeming rhyme or reason for the cause. Some reported lowering PCIe Gen 4 to Gen 3 fixed the issue—but at the loss of the faster throughput speed.

Although intermittent, the problem wasn’t rare. An AMD post on the same subreddit, asking for input from Ryzen customers, received innumerable responses.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Gordon Mah Ung

Gordon Mah Ung

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?