Westpac Internet customers lose funds

In the past five days Westpac's Internet banking site has suffered a litany of computer glitches and outages that culminated in a few thousand customers losing funds from their accounts over the weekend.

While unwilling to disclose dollar figures, a Westpac spokeswoman confirmed debit transactions were mistakenly duplicated for a "few thousand" Internet customers on Friday.

"This is only a handful of our 1.5 million Internet customers," she said blaming the problem on human error during a system change, with the bank renaming a database.

She said customers financially stretched by the mistake were assisted with temporary overdrafts or extensions on their credit cards.

Earlier in the week, angry customers had contacted Computerworld because of a site outage that began early Wednesday morning.

The spokeswoman said the bank had to reboot its mainframe after a "small hardware glitch".

However, by Thursday afternoon customers continued to contact Computerworld claiming they were unable to undertake Internet banking transactions, because the RSA tokens were inoperable.

Confirming the disruption to Internet banking customers, the spokeswoman said it was a "middleware glitch".

As of this morning she said there were no outages, glitches or disruptions so just maybe it is the start of a better week for Westpac's Internet banking customers.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Sandra Rossi

Show Comments


James Cook University - Master of Data Science Online Course

Learn more >


Victorinox Werks Professional Executive 17 Laptop Case

Learn more >



Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?