Westpac Internet customers lose funds

In the past five days Westpac's Internet banking site has suffered a litany of computer glitches and outages that culminated in a few thousand customers losing funds from their accounts over the weekend.

While unwilling to disclose dollar figures, a Westpac spokeswoman confirmed debit transactions were mistakenly duplicated for a "few thousand" Internet customers on Friday.

"This is only a handful of our 1.5 million Internet customers," she said blaming the problem on human error during a system change, with the bank renaming a database.

She said customers financially stretched by the mistake were assisted with temporary overdrafts or extensions on their credit cards.

Earlier in the week, angry customers had contacted Computerworld because of a site outage that began early Wednesday morning.

The spokeswoman said the bank had to reboot its mainframe after a "small hardware glitch".

However, by Thursday afternoon customers continued to contact Computerworld claiming they were unable to undertake Internet banking transactions, because the RSA tokens were inoperable.

Confirming the disruption to Internet banking customers, the spokeswoman said it was a "middleware glitch".

As of this morning she said there were no outages, glitches or disruptions so just maybe it is the start of a better week for Westpac's Internet banking customers.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Sandra Rossi

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?