Customers book into data recovery service

The jobs can range from retrieving a draft novel for a frantic author whose hard drive has crashed through to helping companies reclaim data from corrupted servers. This all amounts to a normal day’s work for newly-launched CBL Data Recovery Technologies.

CBL, which went live with its office in Redcliffe, Queensland in mid-June, is saving the skins of many individuals and firms which don't undertake the critically important job of backing up their data.

Vicky Brauner, CBL's managing director, said the company specialises in retrieving data off hard drives from desktops, servers or laptops, as well as enterprise storage systems such as RAIDs, SANs and NAS. The company also can retrieve data from removable storage media such as tapes, and storage media for products like PDAs, digital still and video cameras.

According to Brauner, the company has an 85 per cent recovery rate. This figure depends on many factors, such as the size of the hard drive and the amount of info it has to look for.

Prices for CBL's recovery service start with a special student recovery package of $250 plus parts to recover material such as a thesis. General data recovery projects range from $500 to $2500. She said customers are provided with a "no-fee" evaluation -- the only cost is the shipping charge, as hard disks must be couriered to Queensland. Following this, customers are provided with a firm quote.

Brauner realises that her company's business comes largely from people’s carelessness when it comes to protecting their data. "People are not doing backups," she says. "And it is not because they are not being forewarned."

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