US stores recall Pentium 4 machines

Consumers trying to purchase computer systems loaded with the Pentium 4 chip at Best Buy outlets in Houston; Jacksonville; Fort Wayne; and Hawthorne, were each told that Pentium 4 systems had been recalled from store shelves due to issues such as excessive heat and inadequate performance, sources said.

A sales representative for Best Buy in Houston said several Hewlett-Packard computers with the 1.4GHz Pentium 4 chip inside had been on display, but were suddenly pulled from the shelves because "they were running too fast."

"They've recalled all of them," he said.

A search for Pentium 4-powered computers on the Best Buy web site turned up nothing. When asked about the availability of the Pentium 4, a customer representative for BestBuy.com suggested contacting the manufacturer, Intel. Representatives for Intel were unavailable for comment.

In Jacksonville, a Best Buy sales representative said he was advised to remove the Pentium 4 systems from shelves due to performance issues, and that all prior purchases were being returned. In Fort Wayne, according to a source, a Best Buy representatives said, "All computers with the Pentium 4 chip have been recalled because they were overheating."

The Pentium 4 processor, which represents a new design in chip architecture for Intel, began shipping last week.

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Dan Neel

PC World
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