IP Telephony Aims at PSTN

"We need to reach feature and function parity with the existing PSTN [public switch telephone network]; IP telephony needs to take the next step," Ken Arndt, vice president of marketing at AG Communications Systems, a subsidiary of Lucent Technologies, said in an evening keynote session on Thursday.

The potential IP telephony applications hold to expand communication options and make enterprises more effective and efficient is what will take the technology to the next level, Arndt said.

The emergence of applications that promise to streamline business operations, such as the ability to integrate back-end corporate database systems with voice, e-mail, fax, and Web chat into a unified communications systems, are driving IP telephony forward, Arndt said.

Challenges for the industry include multivendor interoperability and integrating wireless communication. Leveraging IP as a medium can help mitigate problems with multiple wireless standards and can tie together CRM (customer relationship management) applications.

"IP as a transport medium can enable CRM solutions and new applications," Arndt said.

Another key step in the industry's evolution is to make IP telephony easy to offer as hosted applications, Arndt said. Hosted IP telephony provides higher capacity and more flexible options, which will help drive adoption.

Join the PC World newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Cathleen Moore

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?