IP Telephony Aims at PSTN

"We need to reach feature and function parity with the existing PSTN [public switch telephone network]; IP telephony needs to take the next step," Ken Arndt, vice president of marketing at AG Communications Systems, a subsidiary of Lucent Technologies, said in an evening keynote session on Thursday.

The potential IP telephony applications hold to expand communication options and make enterprises more effective and efficient is what will take the technology to the next level, Arndt said.

The emergence of applications that promise to streamline business operations, such as the ability to integrate back-end corporate database systems with voice, e-mail, fax, and Web chat into a unified communications systems, are driving IP telephony forward, Arndt said.

Challenges for the industry include multivendor interoperability and integrating wireless communication. Leveraging IP as a medium can help mitigate problems with multiple wireless standards and can tie together CRM (customer relationship management) applications.

"IP as a transport medium can enable CRM solutions and new applications," Arndt said.

Another key step in the industry's evolution is to make IP telephony easy to offer as hosted applications, Arndt said. Hosted IP telephony provides higher capacity and more flexible options, which will help drive adoption.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Cathleen Moore

PC World
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?